Frequently asked questions

Getting started

How long until I see data? For AWS, Azure, and GCP, the agent starts posting data within about an hour of deployment. Agentless sources (DigitalOcean, Microsoft 365, Google Workspace) begin as soon as the connection is authorized.

Do I have to install anything? For AWS/Azure/GCP you deploy a small agent into your own account via a template or script. DigitalOcean and the SaaS suites are fully agentless.

Which clouds and platforms are supported? AWS, Azure, GCP, DigitalOcean, Microsoft 365, and Google Workspace. See the coverage matrix on the [Vigil site] or ask your Vigil team.

Security & data

Does Vigil get write access to my infrastructure? No. Access is read/inventory/security-review/cost only. Vigil surfaces issues; changes are made by you, or by your Vigil engineers on a managed plan with your authorization. See Trust & security.

Where does my data live? Raw infrastructure data stays in your own cloud account. Metrics and findings are stored isolated per-customer on the Vigil platform.

Can I revoke access? Yes, at any time — remove the deployed role/identity or API token in your own account and access ends immediately.

Modules & product

Can I start with just monitoring? Yes. Monitoring is included in every plan (the Essentials package is monitoring only). Add other modules whenever you’re ready.

Does Vigil fix problems automatically? The platform finds and prioritizes issues. Remediation is done by your team, or by Vigil engineers on a Manage plan.

Do you certify my SOC2/ISO compliance? Vigil makes you audit-ready and provides evidence and reports. An accredited auditor issues the certification. One-time SOC2 preparation engagements are available.

What’s the difference between Observe and Manage? Observe is the platform (you operate it). Manage adds dedicated engineering hours, on-call, and response SLAs — Vigil operates it with you.

Billing

How is pricing structured? By asset tier (Starter/Professional/Enterprise) and coverage level (Observe or Manage), plus optional à-la-carte modules. See Plans & modules.

Is there a trial? Yes — a 14-day trial, and month-to-month billing with no long-term lock-in.

Support

How do I get help? Your shared Slack channel with your Vigil team, or support@vigilcloud.io.